Terms of service

Terms of Service

Effective Date: June 29, 2026

Welcome to HypedbyHeav. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. Company Information

Hyped by Heav is an online retailer specializing in luxury human hair extensions, wigs, closures, frontals, tape-ins, and related beauty products.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

3. Products

We strive to accurately display all products, colors, textures, and lengths. Due to lighting, monitor settings, and the natural characteristics of human hair, slight variations may occur.

All measurements are approximate.

4. Pricing

Prices are listed in U.S. Dollars (USD).

We reserve the right to modify pricing, discontinue products, or correct pricing errors at any time without prior notice.

5. Payments

We accept approved payment methods displayed during checkout.

Orders will not be processed until payment has been successfully authorized.

Fraudulent transactions may be canceled and reported to the appropriate authorities.

6. Order Processing

Processing times vary depending on inventory availability and product customization.

Orders may require additional processing during holidays, promotions, or high-volume periods.

Once an order has been placed, it cannot be canceled after processing has begun.

7. Shipping

Shipping estimates are provided at checkout but are not guaranteed.

Hyped by Heav is not responsible for shipping delays caused by:

  • Weather
  • Carrier delays
  • Customs inspections
  • Incorrect shipping addresses
  • Events beyond our control

Customers are responsible for providing accurate shipping information.

8. Lost, Stolen, or Damaged Packages

Once your package has been transferred to the shipping carrier, responsibility passes to the carrier.

If your package is lost or damaged during transit, please contact both the shipping carrier and our customer support team.

9. Returns & Exchanges

Due to the hygienic nature of hair products, ALL SALES ARE FINAL.

We do not accept returns or exchanges on:

  • Hair bundles
  • Wigs
  • Closures
  • Frontals
  • Tape-ins
  • Custom orders
  • Sale items

If you receive the wrong item or a defective product, you must notify us within 48 hours of delivery with clear photos and your order number.

Approved claims may be eligible for a replacement or store credit at our discretion.

10. Custom Orders

Custom-colored, customized, or specially ordered products cannot be canceled, returned, or exchanged once production begins.

11. Product Care

Customers are responsible for properly maintaining their hair products.

Improper installation, chemical processing, excessive heat, or misuse may void any applicable replacement consideration.

12. Intellectual Property

All content on this website—including logos, photographs, graphics, product descriptions, videos, and designs—is the property of HypedbyHeav and may not be copied, reproduced, or used without written permission.

13. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to interfere with website security
  • Upload malicious software
  • Submit false information
  • Infringe upon intellectual property rights

14. Limitation of Liability

To the fullest extent permitted by law, HypedbyHeav shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our products or website.

Our total liability shall not exceed the amount paid for the applicable order.

15. Disclaimer

All products are provided “as is” without warranties except as required by applicable law.

Results may vary depending on installation, maintenance, styling methods, and individual use.

16. Privacy

Your use of our website is also governed by our Privacy Policy.

17. Governing Law

These Terms of Service shall be governed by and interpreted under the laws of the State of Alabama, without regard to its conflict of law provisions.

18. Changes to These Terms

We reserve the right to update these Terms of Service at any time.

Changes become effective immediately upon posting to our website.

Continued use of the website constitutes acceptance of the revised Terms.

19. Contact Us

If you have questions regarding these Terms of Service, please contact us through the contact information provided on our website.

Thank you for choosing HypedbyHeav. We appreciate your business and look forward to providing you with premium-quality hair products.